rushproof builds and operates a custom voice assistant for your business. The Front Desk package includes the custom build, calendar booking, testing, your approval of the voice before go-live, a dedicated phone number where applicable, and ongoing monthly service (updates, monitoring, and reporting). Exact inclusions are as described at rushproof.ca at the time of purchase.
The setup fee is payable in full before build work begins. The monthly service fee begins at go-live — never before — and covers ongoing service for as long as you remain a client. Prices are in Canadian dollars.
If you cancel before build work on your assistant has begun, your setup fee is refunded in full. Once build work has begun, the setup fee is non-refundable — our commitment in return is that we complete your build, deliver your assistant for your approval, and make good-faith fixes during your first 30 days live. Monthly service fees already paid are not refunded, but no future months are ever owed after cancellation.
There is no contract term. Either party may end the monthly service with 30 days written notice. On cancellation we wind down gracefully: your assistant is deactivated at the end of the notice period, and if your customers know a phone number we provisioned for you, we will transfer it to you where technically possible.
If a monthly payment fails, our payment processor automatically attempts to collect it again over the following days. If the account remains unpaid more than 14 days after the due date, we may pause your assistant until the account is current. This is a pause, not a penalty — service resumes promptly once payment is received, and we'll always reach out before pausing anything.
Your assistant only knows what you tell us. You are responsible for the accuracy of the business information you provide (services, prices, hours, policies) and for telling us when it changes. We update your assistant promptly when you do.
Your assistant is designed never to guess, never to give professional or medical advice, never to take payment details from callers, and always to identify itself as a virtual assistant. We do not guarantee any particular business outcome, call volume, or revenue result. We rely on third-party technology providers to deliver the service; in the rare event of a provider outage, we will notify you promptly and restore service as soon as the provider does.
Call transcripts and caller details captured by your assistant are delivered to you and used only to deliver your leads, create your bookings, and produce your reports. We never sell caller data or use it for any other purpose. Once delivered to you, your copy is yours to manage under your own obligations.
Two things worth being clear about. First, your assistant discloses at the start of every call that it is a virtual assistant and that the call is transcribed, and it offers any caller who objects a way to reach a person instead — that is built in, not optional. Second, because your business is the organization collecting that information, the legal duty to obtain your callers' consent remains yours; our assistant is built to satisfy it at the point of collection, but it does not transfer that responsibility to us. Full detail, including where data is processed and which providers we use, is at rushproof.ca/dpa.
To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amounts you paid us in the three months before the claim arose. We are not liable for indirect or consequential losses, including lost business or lost profits.
These terms are governed by the laws of British Columbia and the federal laws of Canada applicable in it.
Talk to a human anytime: fraser@joinventr.com or 604 771 3729.