What a missed call costs.
Four problems sit behind every 2 a.m. call. rushproof is built around each one.
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Response time keeps the building.
Councils hire and fire the firm. Lack of responsiveness is one of the most common concerns councils raise when they switch management companies, according to a large BC firm that takes on those councils.
rushproof times every call and every yes, so you can answer the council with a number.
Source: FirstService Residential BC, July 2026. Our own timed calls are below.
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Your managers can't switch off.
71% of community association managers report moderate to severe burnout.
Noise waits for the office. Water wakes only the plumber. Your manager is rung only when the problem needs a manager.
Source: Foundation for Community Association Research, survey of 287 professionals, July 2026 (United States).
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Water sets the bill.
60%+ of BC strata corporations face water deductibles above $50,000. High-risk buildings commonly carry $250,000 to $500,000.
A message read at 8:30 is six hours of water. rushproof rings the plumber at 2:18.
Source: BC Financial Services Authority, as reported by Insurance Business Canada, 2026.
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The record has to hold up.
An insurer, a council or the Civil Resolution Tribunal will ask what was reported and when. A note on a message pad is a weak answer.
rushproof writes every call down as it happens, with the time of each step. No audio is kept.
- 2:14Call answered. Unit 406, water through the ceiling.
- 2:15Nobody hurt. Breaker off, valve shut.
- 2:18Plumber 1 rung. No answer.
- 2:24Plumber 2 accepted. Resident texted.
Nine lines. We timed them.
The published after-hours emergency numbers of nine Metro Vancouver property management firms, called by our founder in September 2026 and timed by hand. The firms are not named.
Times are approximate. What each firm did after a person answered was not tested.
How it works.
Rung until someone presses 1 twice to accept. If they don't, rushproof moves to the next name, in your order.
- 1
It answers.
Every resident call, at any hour, with no hold. It says it is the automated assistant, checks for danger first, and takes the unit and a callback number.
- 2
It rings until a yes.
Water rings your plumbers. No heat, sewage, power, security or a fire panel rings your on-call manager. Then the backup, then the office, then an alarm.
- 3
It writes it all down.
The resident gets a text when someone accepts. Your office gets one report covering the night by 7:02.
- 1Plumber 1Rung first for water
- 2Plumber 2If plumber 1 does not accept
- 3Plumber 3Then the next
- 4On-call managerFirst for heat, power, security
- 5Backup managerIf the on-call does not accept
- 6Office lineLast on the list
- !AlarmWhen the whole list has been tried
Pick a problem. See who gets woken up.
rushproof sorts every call by what is wrong, never by the hour, then follows the plan you approve.
Someone woken now
Sorted asUrgent, active water
A plumber is being called right now for unit four oh six.What the resident hears from the desk
What rushproof does on this call
Who gets rung, in your order
In the 7:02 report
The job, who accepted it and when, and what the resident was told.
These words are taken from the live desk. Your own plan, trades and order are set when we build your desk.
Hear the call.
One night, one minute long. Play it and watch the plumber get rung with the resident still on the line.
A demonstration call. Both voices are generated.
What you hand your council.
One email by 7:02, with your response time in writing.
Overnight report
Cedar & Tide Property Management, 6 buildings
Jobs
Pinecrest Place, unit 406. Active water. Called at 2:14 a.m. Plumber 1 rung at 2:18, no answer. Plumber 2 accepted at 2:24 a.m. Shut-off steps and a tracking link texted to the resident.
Response time
0 min to pick up10 min from the call to a yes
Flagged for you
Unit 406 asked about insurance cover.
Written by the rushproof desk from the night's calls. No audio is kept. Demonstration report.
What rushproof will never do.
- Stand in for 911.
- Fire, gas, a medical situation or someone trapped: the caller is told to call 911 first, every time.
- Promise an arrival time.
- rushproof says who has been rung and that a text follows when someone accepts. It does not guess when they arrive.
- Quote a cost or say who pays.
- Questions about money, insurance or responsibility are written down and flagged for your team.
- Pretend to be a person.
- Every call opens with rushproof saying it is the automated assistant and that the call is written down.
- Replace your judgment.
- rushproof follows the response plan you approve. Your managers make the calls that need a person.
- Make up an answer.
- When it does not know, it takes the details and tells the resident what happens next.
Every building on one screen.
This is the rushproof Switchboard. Every call rushproof answers lands here: what happened, who was rung, and what still needs you. Your team runs the rest of the day from the same place.
Live, updated 1m ago
Overdue, waterThe Alder, unit 701: water damage dried out, not marked done.
Waiting5 callers are waiting on an answer.
OverduePinecrest Place, unit 408: garburator replaced, not marked done.
OverdueHarbourview Terrace, unit 503: kitchen drain cleared, not marked done.
Kestrel Gardens2 waiting
Harbourview Terrace1 waiting
Larchwood Court1 waiting
Pinecrest Place1 waiting
The AlderQuiet
The rushproof Switchboard, shown with demonstration data. Works on a computer, and installs on a phone like an app. On a phone the screens are redrawn to fit. Tap one to see the real screen.
Jobs, open (3)
$900, confirmedDoneChange
$560, confirmedDoneChange
$1,840, confirmedDoneChange
Jobs, with the trade and the price.
Book the contractor from the call, see the quote, and mark it done. Nothing booked for yesterday goes quiet.
Viewings, open (4)
Victor R.Booked
Pinecrest Place, unit 408Showing Oct 30, 5:00 p.m.Priya T.Booked
Pinecrest Place, unit 403Showing Oct 29, 10:00 a.m.Sofia C.Booked
The Alder, unit 206Showing Oct 30, 12:00 p.m.Liam K.Shown
Pinecrest Place, unit 103Showing Oct 27, 3:00 p.m.Leasing calls become viewings.
A call about a unit becomes a viewing in one tap, with the prospect's name and number already on it. Book the showing, move it, then mark it shown or leased.
Tickets
Maintenance that can wait is logged with the unit, the access notes and the contractor it went to.
Rota
Set who is on call, building by building. rushproof rings them after the plumbers.
Team
Each manager signs in and sees only the buildings you give them.
Reports
Response times, scorecards and a printable complaints log, ready for a council meeting.
Contractors
Your plumbers, electricians, locksmiths, restoration crews and the rest, with their insurance and WorkSafeBC dates. One tap calls them.
Lobby posters
A poster for every building with the number residents call, day or night.
What you have now, next to rushproof.
Three common ways firms cover the night today.
| What happens | Voicemail | Staff phone on rotation | Answering service | rushproof |
|---|---|---|---|---|
| Picks up at 2 a.m. with no queue | No. A recording. | Only if the person on call wakes up. | On most lines we timed, 2 to 4 minutes or more before a person. One never answered. | Yes, every call. |
| Rings your trade while the resident is still on the line | No. | After the manager calls back. | Varies by service. | Yes. |
| Keeps ringing until a person presses 1 twice | No. | Up to the manager. | Varies by service. | Yes, in your order, then an alarm. |
| Sorts by the problem, so a party upstairs wakes nobody | No. | The manager is woken to decide. | Varies by service. | Yes. |
| A timestamped written record by morning | No. | Whatever the manager writes down. | Varies by service. | Yes, every call, by 7:02. |
| How it is billed | Free. | Staff time and overtime. | Often by the minute. | Per door, never by the minute. |
Answering services differ. Where we have not tested what a service does, the table says so. Hold times are from the nine lines we timed by hand in September 2026.
Test it on your buildings.
We load your buildings, trades and on-call list into a live desk, then run a test overnight leak through it.
- You call the desk. Report the leak yourself, any hour you like.
- You watch your list get rung. Your trades, in your order.
- You get the 7:02 report. Then a written scope and quote.
$1.25 a door, a month.
A 100-unit building is $125 a month. $299 monthly minimum, never billed by the minute, plus GST, or HST in Ontario.
- $1.25a door, up to 2,000 doors
- Quotedover 2,000 doors
Founding firms: the first 10
No setup fee (normally from $749). Your rate locked for two years. Month to month, no long contract. In return we publish your response times, with or without your name.