What an overnight call report should give a strata manager
A night of resident calls is only useful in the morning if it arrives sorted. The report should let a manager see in one read what happened, what was done and what needs a decision.
Sort every call into one of three groups
- Emergencies. Calls where someone on your team or a vendor had to act overnight.
- Next business day. Calls that were logged and promised a follow-up.
- Leasing calls. Prospects who called after hours and need a callback.
For each emergency
- The building and unit.
- What the resident reported, and when.
- Who on your team was alerted, and when.
- Which plumber accepted, and when.
- What is still open, and who owns it.
Decisions for the manager
Put anything that needs a person's judgment at the top, such as approving a repair or arranging access to a unit. If money was spent overnight under section 98 of the Strata Property Act, the Act requires the strata to inform owners as soon as feasible, and the report is where that notice starts.
How rushproof does it
The rushproof report is one email at 7:02 a.m. Vancouver time, covering 7 a.m. to 7 a.m. It lists each job and how it ended, any faults, and calls flagged for your attention. The sample report on our homepage uses an invented property group.
rushproof builds an after-hours desk for property teams. Call the desk line and hear it. It answers at every hour.
236 204 0609Request an after-hours response build. No charge for the build, the test call or the written scope, and no obligation to proceed.
Sources
- Strata Property Act, Part 6, section 98 (unapproved expenditures), BC Laws.
This page is general information about BC strata rules, written for property managers. It is not legal advice. Your strata corporation may have filed bylaws that differ from the Standard Bylaws, so check your own.