After-hours guides for BC strata managers

Short guides for property managers who carry after-hours resident calls in British Columbia. Each one cites the BC law or government page it relies on.

• What counts as an after-hours emergency in a BC strata. How the Strata Property Act and the BC government's guidance treat emergencies, what a strata can do without the usual approvals, and how to write your own after-hours definitions.
• A leak from the unit above at 2 a.m. in a BC strata. What BC strata rules allow when water comes through a ceiling at night: entry to the unit, emergency spending, insurance and what to write down.
• Questions to ask any after-hours phone option for a strata portfolio. Eight questions a BC strata manager can put to an on-call rotation, an answering service or an AI desk before trusting it with resident calls at night.
• What an overnight call report should give a strata manager. The fields a morning report of after-hours resident calls should hold for a BC strata manager, and how it helps with the owners' notice the Strata Property Act requires.