Six hours of water, or ten minutes.
A leak reported at 2:14 a.m., two ways.
The rushproof figure is how a night runs on the desk, from the call to the moment a plumber presses 1 twice: 2:14 to 2:24.
Why the night matters to owners.
The deductible can land on you.
If a water loss starts in your unit, you can be held responsible for the strata's insurance deductible. Many BC stratas have seen their water deductibles rise sharply, and some now carry $250,000 or more.
The faster a plumber is on the way, the less water there is to pay for.
A message is read in the morning.
On most of the after-hours lines we timed, a caller reached voicemail, an answering service or a hold first. A leak left as a message at 2 a.m. and read at 8:30 runs for more than six hours.
rushproof rings the building's plumber while the resident is still on the line.
The council answers for it.
When something goes wrong overnight, owners ask the council what happened at the next meeting.
rushproof keeps a written record of every call with the time of each step, so the council has the answer in writing.
"What is our after-hours response time, and how is it tracked?"
The council directs the management firm. Ask this at your next meeting, or send it to your strata manager.
What rushproof does for your building.
Answers every resident call.
At any hour, with no hold. It says it is the automated assistant and that the call is written down.
Checks for danger first.
Fire, gas, a medical situation or someone trapped: the caller is told to call 9-1-1 first, every time.
Rings the building's list until someone says yes.
Water rings the building's plumbers. No heat, sewage, power, security or a fire panel rings the on-call manager. Each person presses 1 twice to accept, or rushproof moves to the next name.
Puts the night in writing.
Your management firm gets one report by 7:02 with every call, who said yes and when.
What rushproof does not do.
- Answer email.rushproof covers the phone. Emails to your management firm still go to your firm.
- Stand in for 9-1-1.In a fire, a gas smell, a medical situation or when someone is trapped, the caller is told to call 9-1-1 first.
- Promise a time or a cost.It says who has been rung. It does not guess arrival times, quote costs or say who pays.
- Replace your firm's judgment.It follows the response plan your management firm approves. Your firm's managers make the calls that need a person.
- Keep recordings.rushproof keeps a written record, not audio.
- Work without your firm.rushproof is set up by your management firm, with your building's own trades and on-call list.
Bring it to your management firm.
Send this page to your strata manager, or bring the response-time question to your next council meeting.
- BC Real Estate Association, "Liability for strata insurance deductibles," bcrea.bc.ca.
- HUB International, "BC strata water risk," June 2026, hubinternational.com. BC Financial Services Authority figures as reported by Insurance Business Canada, 2026.
- After-hours lines: nine Metro Vancouver firms' published emergency numbers, called and timed by rushproof's founder in September 2026. See the results.